The Super shuttle desk is located at arrivals, so he had to sprint across the airport to make up for all the lost time. We called a few minutes ahead and no one was aware of the situation, so he had to explain it again. Since I had already paid for the car, we literally only had tip money left, so our hotel had to locate a taxi that would drive us and wait at the airport while my husband was to go to the Super Shuttle desk for reimbursement. After 15 additional minutes, my husband called the company to be told that the car had run into some problems and wouldn't be coming! No call from Super Shuttle to let us know. Our pick up time came and went with no car showing up. When the day for our return to the airport arrived, I called Super Shuttle to confirm transportation (which isn't required) we arrived in the lobby, as instructed 15 minutes prior to pick up. Finally, after several conversations with Super Shuttle employees, we were shown to a car. After nearly an hour, my husband was ready to pay another company just to avoid waiting any longer. Arriving in Cancun, we were herded into a line in the sun to wait for our private transportation which was booked months in advance. The only source of aggravation and poor customer service during a ten-day trip was dealing with this company. Even the concierge from our hotel told us to never book with them and use other services in future I should have read these reviews before hand, but unorganised, late, dangerous driving and rude drivers are how I would describe the business. He seemed so angry and dangerous it has put me off organising any shuttles. He was shouting at other drives, cutting people up and almost getting into fights with other drivers.

Everyone sat in silence as it was the worst drive ever. He was the worst driver I have ever encountered. He leapt out of the shuttle and grabbed our suitcases, whilst shouting ‘get in now!’ My mother was in the back of the shuttle and I got told to sit next to him in the front. When the driver turned up he was clearly stressed at being so late. The shuttle was over 30 minutes late and I had to phone the helpline to find out what happened to try work out if I needed to make my own way to the airport as I obviously had a flight to catch. However, the return from the hotel to JFK was awful. Driver was friendly but driving wasn’t the best. Transfer from JFK to hotel was complicated in the airport and disorganised.

Super shuttle kansas city airport